FeedLetter offers notifications for new feedback comments via email and webhook.

Both are configured on the Advanced tab in the customization section of a survey and are valid only for this specific survey.

You can also set them as default values for Newsletter Surveys under Newsletter Survey Defaults tab and then they are used for each new Newsletter Survey you create afterwards.

Email Notifications

Entering a valid email address enables the notification feature and you’ll receive an email for each new feedback comment on this survey.

Webhook Notifications

FeedLetter offers a Webhook to send a notification for new feedback comments. You can either develop your own receiving endpoint or use a webhook trigger in Zapier or Make and then work magic.

The notification is a simple HTTP POST request with the feedback details as JSON in the request body.

Feedback fields:

• id : Unique ID of the feedback in FeedLetter
• form_name: The name of your survey
• name: Name of the user if entered
• email: Email address of the user if entered
• created_at: Timestamp when the user gave the feedback
• comment: The comment the user wrote or the URL to the audio file if it was an audio comment
• vote: The short label of the user’s vote aka rating, e.g. 👍
• vote_label: The full text of the rating, e.g. 👍 That helped me. Thanks
• is_audio: A flag indicating if it is an audio comment. true = audio comment, false = text comment

Test the Integration

Use the Test buttons below the webhook and the email notification fields on the Advanced tab in the customization section of a survey. It will send a sampe email notification to the specified email or a webhook to the specified URL.